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Can't become ma main user
Posted: Wed Jun 22, 2022 8:31 pm
by Enyaq man
Hi, just taken delivery of my Enyaq 60, downloaded app and when I try and add user it doesn't work. I have reinstalled the app, deleted vin, still no good.
I have attached 2 screen shots, anybody got any ideas?
Re: Can't become ma main user
Posted: Wed Jun 22, 2022 8:35 pm
by AndyJ84
Both keys in the car? I’m sure I read that
Re: Can't become ma main user
Posted: Wed Jun 22, 2022 9:42 pm
by Skeniv
Re: Can't become ma main user
Posted: Thu Jun 23, 2022 7:12 am
by Bferry70
I have this exact same problem. I took delivery of my Enyaq this time last week. A Skoda "Techi" tried to talk me through the set up process but was not surprised when it failed. I was told it was a server issue and to keep trying - which I have every day since! I've tried in lots of different locations too. At the moment I have to keep driving as a guest user, which is now getting a bit frustrating. I have checked for system updates but am running the latest software.
I would be interested if anyone has solved this themselves. I don't think it's a signal issue / bad connection?
It looks like a special trip to the local Skoda garage, which is a bit inconvenient.
Re: Can't become ma main user
Posted: Thu Jun 23, 2022 9:07 am
by Skeniv
Bferry70 wrote: ↑Thu Jun 23, 2022 7:12 am
I would be interested if anyone has solved this themselves. I don't think it's a signal issue / bad connection?
I did, yesterday:
viewtopic.php?t=896&start=40
Re: Can't become ma main user
Posted: Thu Jun 23, 2022 10:19 am
by Bferry70
Skeniv wrote: ↑Thu Jun 23, 2022 9:07 am
Bferry70 wrote: ↑Thu Jun 23, 2022 7:12 am
I would be interested if anyone has solved this themselves. I don't think it's a signal issue / bad connection?
I did, yesterday:
viewtopic.php?t=896&start=40
Was your issue that your software required an update? Mine is running the latest v3.0 software. I've not checked for the signal bars strength, to be honest. I've just tried doing the login at various different location (work, home, golf club etc
). I'll may be try deleting and reinstalling the app too - see if that helps.
Re: Can't become ma main user
Posted: Fri Jun 24, 2022 12:56 pm
by Bferry70
Bferry70 wrote: ↑Thu Jun 23, 2022 10:19 am
Skeniv wrote: ↑Thu Jun 23, 2022 9:07 am
Bferry70 wrote: ↑Thu Jun 23, 2022 7:12 am
I would be interested if anyone has solved this themselves. I don't think it's a signal issue / bad connection?
I did, yesterday:
viewtopic.php?t=896&start=40
Was your issue that your software required an update? Mine is running the latest v3.0 software. I've not checked for the signal bars strength, to be honest. I've just tried doing the login at various different location (work, home, golf club etc
). I'll may be try deleting and reinstalling the app too - see if that helps.
All sorted now! Strangely, when I got in the car this morning I noticed the signal, next to the world, was showing as full strength so I thought I would at least give it yet another go. This time it went through with the login and I am now set up with Skoda Connect - at long last.
Might be a dumb question - but I got an email confirmation of my order! I'm assuming that this is a free service and there is no yearly charge? The email referred to cancellation rights
