Ongoing issues - Intelligent Octopus Go / 85x / Hypervolt charger

Faults and Technical chat for the Skoda Enyaq
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MB85x
Posts: 3
Joined: Mon Jul 08, 2024 9:11 am

Post by MB85x »

I'm the proud new owner of an 85x Sportline Coupe, which I'm enjoying greatly save for my ongoing issues with Intelligent Octopus Pro.

I had a Hypervolt 2.0 charger installed for my previous car, which remains in place now. I know that Hypervolt 2.0 is not supported on IO at present, but that it should be by the end of the year, according to Hypervolt.

As such, I configured IO with the car's API in control. It took me quite a few goes to get the test charge to work, but I got there in the end. However, I have not yet successfully charged with IO. I have read and followed all of the advice on here and other forums about trying to get IO to work. I have ensured I have Home set as a location in the MySkoda app, but that all other scheduling is turned off. Both the car and the IO app are set to charge to 80% maximum. I have no scheduling set on the charger either. However, each time I plug in, IO sets a charging plan for the night with the half-hourly slots, but then after a few minutes, the car goes to sleep, it no longer recognises the charger is plugged in and the IO charging plan disappears. Sometimes I get the 'unable to control' message, sometimes not, but whatever happens, the IO half-hourly plan is lost and it goes back to the 'a charging plan will be made shortly after you plug in' screen. If for any reason I wake the car later in the evening, for example by unlocking and locking it, a new IO plan is set, but then the same happens again after a few minutes.

I'm in an area of quite poor Vodafone signal. When I am sitting in the car, it shows one or two bars of signal, but I know it is not a great area, so I am wondering if that is the root of the problem.

I have been in touch with Octopus after the test charge succeeded and reported my ongoing issue. Initially they said they could not communicate with the car and blamed signal/wifi issues (it isn't wifi as I'm very close to the router in my lounge most of the time and I know the car will not stay connected to the house wifi once the car is switched off). I went back to Octopus and they have now say they can see everything is connected so they believe the issue is resolved, yet everything is the same at my end - still no charge.

I should add that scheduled charging set via the car with IO turned off works fine. Scheduled charging set via the charger with IO turned off does not work as the car again thinks that the cable is no longer connected.

Is there anything anyone thinks I am missing, or should try?

Also, I have the option of getting an Ohme charger for free, which I could then set up with IO to control that rather than the car. Is that likely to solve my issue or is the poor mobile signal still going to blight me even then? I don't want the disruption of a new charger being fitted if the problem is likely to reoccur anyway!

Any thoughts welcome! Thanks.

Stripy
Posts: 216
Joined: Sat Aug 14, 2021 3:39 pm

Post by Stripy »

What software version is installed on the car?
Deasea
Posts: 52
Joined: Mon Sep 06, 2021 2:00 pm

Post by Deasea »

I had an 85 Edition with IO Go and a Hypervolt 2.0 (My previous iV80 had been connected with IO Go and Smart Charging worked perfectly). Although the test charge worked I could never get the Smart Charging to work properly. I reverted to setting the cheap rate as scheduled times on the Hypervolt charger and that worked fine.
There are many threads on this forum about IO and Skoda connectivity at the moment, although it may not be limited to IO. It may not therefore be anything that you are doing, signal etc.
MB85x
Posts: 3
Joined: Mon Jul 08, 2024 9:11 am

Post by MB85x »

Stripy wrote: Tue Jul 09, 2024 4:03 pm What software version is installed on the car?
4.2
legless
Posts: 21
Joined: Wed Dec 20, 2023 4:43 pm

Post by legless »

It seems to be an issue particularly with the 85s.

Something odd is going on that causes the car to 'forget' that it's plugged in if it's not currently charging. It can be made to remember either by changing the max charge level or switching the remote AC on, but it's not practical to do this.

Let's hope it's a software issue that's easily resolved through a OTA update.
MB85x
Posts: 3
Joined: Mon Jul 08, 2024 9:11 am

Post by MB85x »

legless wrote: Tue Jul 09, 2024 10:16 pm It seems to be an issue particularly with the 85s.

Something odd is going on that causes the car to 'forget' that it's plugged in if it's not currently charging. It can be made to remember either by changing the max charge level or switching the remote AC on, but it's not practical to do this.

Let's hope it's a software issue that's easily resolved through a OTA update.

Thanks all for the replies. I read back over your experience, Legless, and learned much from this forum. As you say, hopefully a change will come after the next update, whenever that may be.
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