"Valid" Faulty System

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kdwolf
Posts: 76
Joined: Wed Apr 24, 2024 5:52 pm

Post by kdwolf »

I have a row with Garland Motors Skoda garage to the point I had to raise a complaint with Skoda UK. But the dealer still insists it is absolutely valid to have up to SEVEN errors like below and they don't see it as a problem. I wonder if you agree there is no problem as ALL SEVEN or even some of them can sporadically go off without any reason like extremely cold or hot weather.

I advised them a number of times I work in software industry - it is incompetence to tell me it is "NORMAL", so I am waiting for Skoda UK to reply, but would like to hear your opinions.

FYI Skoda do not use Mobileye solution as other brands under VW concern to the best of my knowledge, but develop their own solution and I already read massive number of software complains about their new Kodiaq.

N.B. (Although there is nothing "bene" in it) - there are several other faults as well, like 12V battery (which they will replace), squeaky breaks (even without pressing the pedal - enough to unlock the car to hear it or use Cruse Control) and G-d knows what else.

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85x Sportline Plus with sunroof and 21" tyres. April 2024

Goatboy
Posts: 13
Joined: Thu Jan 30, 2025 9:08 am

Post by Goatboy »

7 faults is of course not acceptable.
They all look like they are probably related to the forward camera/sensor.

Assume they don't go away once the car is rebooted and /or sensor cleaned?
I've had similar errors on my yaq and another car and none of them have persisted. After driving or getting out and locking the doors
Yes it's annoying when they happen but it does rather a case of "they all do that sir"
kdwolf
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Post by kdwolf »

Goatboy wrote: Mon Feb 03, 2025 5:53 pm 7 faults is of course not acceptable.
They all look like they are probably related to the forward camera/sensor.

Assume they don't go away once the car is rebooted and /or sensor cleaned?
I've had similar errors on my yaq and another car and none of them have persisted. After driving or getting out and locking the doors
Yes it's annoying when they happen but it does rather a case of "they all do that sir"
I never had these issues with any car so far (VW, Nissan Leaf, Renault Zoe, etc.) Even my dad who every 3 years returns used and gets brand new Skoda Kodiaq never had any issue. So it is either this model specific or the faulty parts.
I have tried to explain the lady the basics, that it looks like someone missed to use Electronic Design Automation (EDA) software to perform Reliability Analysis during Printed Circuit Board’s (PCB) design, conducting de-rating analysis and Mean Time Between Failures (MTBF) predictions etc... Things Mobileye do to their products, which go into BMW, VW, Mercedes etc. But it was significantly above her pay cheque, although she insisted she knows the material.
85x Sportline Plus with sunroof and 21" tyres. April 2024
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Martin26
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Post by Martin26 »

I'm a bit puzzled what this has to do with software engineering (or having any experience in the software industry). Surely if a sensor is dirty/obscured and preventing some functions from working then the software should report it - and it has.

To me the question is "what is obscuring the sensors"? It's definitely not uncommon for sensors to be temporarily obscured by frost if it has been cold overnight and the car parked outside. These typically clear within a few minutes of driving. Sensors can also get obscured on dirty/wet roads when lots of spray is being kicked up, and again can often clear themselves when conditions improve.

What would be a problem is if these errors are permanent and they never clear. But I'd suggest that's more likely a sensor issue, not software. (If it was a systematic software issue, we'd all be getting these warnings all the time).
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GT1
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Joined: Wed Oct 09, 2024 10:08 am

Post by GT1 »

This has happened to me a couple of times when it's a hard frost!
kdwolf
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Joined: Wed Apr 24, 2024 5:52 pm

Post by kdwolf »

Martin26 wrote: Mon Feb 03, 2025 6:36 pm I'm a bit puzzled what this has to do with software engineering (or having any experience in the software industry). Surely if a sensor is dirty/obscured and preventing some functions from working then the software should report it - and it has.

To me the question is "what is obscuring the sensors"? It's definitely not uncommon for sensors to be temporarily obscured by frost if it has been cold overnight and the car parked outside. These typically clear within a few minutes of driving. Sensors can also get obscured on dirty/wet roads when lots of spray is being kicked up, and again can often clear themselves when conditions improve.

What would be a problem is if these errors are permanent and they never clear. But I'd suggest that's more likely a sensor issue, not software. (If it was a systematic software issue, we'd all be getting these warnings all the time).
I have the issue two weeks into the new car (April 2024) and counting. Therefore statistically there is an issue. The software I eluded to, tests physical devices (like sensor) either at the design stage or even once manufactured, and what I fail to explain to the garage so far that in this particular case the sensor is faulty.
85x Sportline Plus with sunroof and 21" tyres. April 2024
Coupevrs
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Post by Coupevrs »

Whilst this could be a faulty component (camera or sensor) it could also be something obscuring one of the sensors or impeding their performance.

I have an occasional issue where the system is disabled. It’s always on cold mornings and is sorted with front heated windshield and front demisting on for around 4/5 mins.
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kdwolf
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Post by kdwolf »

Coupevrs wrote: Mon Feb 03, 2025 8:54 pm Whilst this could be a faulty component (camera or sensor) it could also be something obscuring one of the sensors or impeding their performance.

I have an occasional issue where the system is disabled. It’s always on cold mornings and is sorted with front heated windshield and front demisting on for around 4/5 mins.
That would make sense indeed, but first time it occurred in May 2024, only a couple of weeks after I received the vehicle, whilst parking south with over 70F temperature in the car.
First thing I checked was to ensure there is no leaf, dead bug, dust, etc. stack to anywhere at the front of the vehicle.

To be honest, I am not even emphasising things like 12V battery, flickering screen or broken umbrella they gave. In another life I wouldn't trouble myself, but returned this car and never looked back... if it wasn't a Motability vehicle.

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85x Sportline Plus with sunroof and 21" tyres. April 2024
Goatboy
Posts: 13
Joined: Thu Jan 30, 2025 9:08 am

Post by Goatboy »

My mg4 has exactly these symptoms sometimes, but they always go away and it's only ever now and then. Doesn't bother me. This is very modern technology and it's a long way from perfect on most ev in my experience

However if this is persistent and keeps happening then yes probably some underlying issue.
I would imagine though the dealers are flooded with people who have a one of glitch and come reporting a fault. Facebook pages are inundated with people who have absolutely no concept of how EV work and seem to go running off to the dealer for everything.

I imagine they think you are one of them.
If you haven't already start keeping a log of every time it happens
Coupevrs
Posts: 43
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Post by Coupevrs »

What software version are you on?


kdwolf wrote: Mon Feb 03, 2025 9:16 pm
Coupevrs wrote: Mon Feb 03, 2025 8:54 pm Whilst this could be a faulty component (camera or sensor) it could also be something obscuring one of the sensors or impeding their performance.

I have an occasional issue where the system is disabled. It’s always on cold mornings and is sorted with front heated windshield and front demisting on for around 4/5 mins.
That would make sense indeed, but first time it occurred in May 2024, only a couple of weeks after I received the vehicle, whilst parking south with over 70F temperature in the car.
First thing I checked was to ensure there is no leaf, dead bug, dust, etc. stack to anywhere at the front of the vehicle.

To be honest, I am not even emphasising things like 12V battery, flickering screen or broken umbrella they gave. In another life I wouldn't trouble myself, but returned this car and never looked back... if it wasn't a Motability vehicle.
--------

Enyaq Coupe iV vRS MAXX, Phoenix Orange, 21" Vision Anthracite, vRS Suite.

Ordered @W33
Build Week 41 @W35
Confirmed built W41
Released to port @W42
Arrived at Emden, Awaiting Vessel @W44

Mercedes-Benz EQB 300+ PremiumPlus

Ordered W44
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