Pod point order experience

[Wolfhound]

Podpoint was installed, all good on the day, apart from issue connecting to wi-fi. Installers said system needed 24 hours to settle down which I knew was bs. Trying to get a response from Podpoint via email takes weeks, phones don’t get answered. They don’t seem to be able to grasp the fact that the Wi-Fi has never connected and keep sending instructions to reconnect. If I stand right beside the charger, my phone will connect to the charger Wi-Fi. When I then try to connect to my router, it cannot see any Wi-Fi networks. Sounds like the Wi-Fi receiver is on the blink - anybody else encountered this issue/got any advice?

What service provider are you with ? DM me and I will help you get it sorted if you like.

Thanks BioHzrd, the day after I posted my issue, I finally received a reply from Podpoint. They ran remote diagnostics and there is a technical issue with the charger; technician coming on 24/4. Not a big issue because guess what? I’m still waiting on my Enyaq

Podpoint sorted, the Wi-Fi antenna had fallen over (tech speak for faulty)

[kujak]

I found the pod point very useless. I have send installers pictures and videos where it need to go which was solid wooden fence. All accepted and installation booked. When they arrived I was told that they cannot install it on non-pernament structure ( wooden fence). The only option was a pod point metal post for £1500 extra. Very disappointed as mounting chargers on wooden fence is ok according to British standard but unfortunately is not ok according to Pod Point T&C's